At JBS (Jiwa Book Store), we are committed to delivering your orders safely, efficiently, and on time. Below are the details of our shipping policy to ensure transparency and a smooth shopping experience.

1. Order Processing Time

• Orders are processed within 1-3 business days after successful payment verification.
• Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Time & Shipping Partners

We partner with trusted courier services to ensure your orders reach you promptly. Estimated delivery times are as follows:

Our delivery partners will be DHL.

3. Shipping Fees

We offer competitive shipping rates based on order value:

• Free shipping for orders above RM200 (West Malaysia).
• Orders below RM100 are subject to standard courier fees calculated at checkout.
• For East Malaysia and international orders, shipping fees depend on weight and destination.

4. Order Tracking

Once your order is shipped, we will send a tracking number via email or SMS. You can track your shipment on the courier’s website.

5. Important Notes

Delivery delays may occur due to unforeseen circumstances such as weather conditions, public holidays, or courier service issues.

If you experience any delays beyond the estimated timeframe, contact our support team at support@jbs.com.my.